Email us
support@wmb.blacklisted.studio
This is the public support address for Watch My Back and the same address listed on our Google Play store page.
What to include
So we can help on the first reply, please include:
- Your phone model and Android version
- The Watch My Back app version (in the app: Settings → About)
- What you were doing when the problem happened, and what you expected to happen
- For account questions, the email address on your account
Please don't send passwords or payment details — we'll never ask for them.
When you'll hear back
We aim to reply within two business days. Safety-critical reports — a check-in or alert that didn't fire — are prioritised; please put "Alert problem" in the subject line for those.
In an emergency, don't email us. Watch My Back alerts your own trusted contacts and is not an emergency service. If you are in immediate danger, call your local emergency number (911 in the US).
Common requests
- Delete your account — see the account deletion page for in-app and email options.
- Privacy questions — the privacy policy and data safety page cover what the app uses and why.
- Permissions — the disclosures page mirrors the in-app explanations for location, microphone, and camera access.